Kano Konvert Support
Effective date: September 30, 2026
Need help with Kano Konvert? You're in the right place. Check the questions below, or email us.
Contact us
- Email: support@kanokonvert.com
- When we reply: usually within 2 business days.
To help us help you faster, please include:
- The email on your Google account (if you signed in)
- Your device and browser (for example, "iPhone, Safari" or "Android, Chrome")
- What happened and what you expected, plus a screenshot if you can
For billing questions, please write from the email you used to buy Premium.
Frequently asked questions
What's free, and what do I get with Premium?
Free: 10 translates per day, the English dictionary, live USD/PHP rates, and saved favorites (up to 3 without signing in, or up to 5 when you sign in with Google). Your daily count resets at midnight in your device's time zone (or UTC if we can't tell).
Premium: unlimited translates, unlimited favorites, sync across devices, and USD/PHP rate alerts.
| Plan | Price (USD) |
|---|---|
| Monthly | $2.99/month |
| Yearly | $19.99/year (best value) |
| Lifetime | $39.99 one time |
How do I upgrade to Premium?
- Tap Sign In and sign in with your Google account. You need to sign in to buy Premium. This saves Premium to your account so it works on all your devices.
- Open Premium in Kano Konvert.
- Pick Monthly, Yearly, or Lifetime and check out. Payment is handled securely by Stripe.
- You'll come back to Kano Konvert, and Premium turns on once your payment is confirmed.
How do I cancel?
Sign in, then tap Account at the top of the app, then Manage subscription, and cancel there. You keep Premium until the end of the period you already paid for, and you won't be charged again. If you can't get to it, email support@kanokonvert.com from the email on your account and we'll cancel it for you.
Lifetime is a one-time payment, so there's nothing to cancel, and you won't see Manage subscription.
Can I get a refund?
Monthly and Yearly plans aren't refunded for partial periods. When you cancel, you keep Premium until your paid period ends. (If you delete your account, your plan also stops renewing, and you keep Premium until your paid period ends.) Lifetime purchases can be refunded if you ask within 14 days of buying. Other refunds are given where the law requires. See section 11 of our Terms of Service.
I got a new phone or computer. How do I get Premium back?
Open Kano Konvert on your new device and sign in with the same Google account you used when you bought Premium. Your Premium, favorites, and rate alert will come back automatically.
If Premium doesn't show up, sign out and sign back in. If that doesn't work, email us with the email you used to buy.
Which languages does Kano Konvert support?
English, plus 8 Filipino languages:
- Tagalog
- Cebuano/Bisaya
- Ilocano
- Hiligaynon
- Bikolano
- Waray
- Kapampangan
- Pangasinan
You can translate from English into any of these, or from any of these into English.
How accurate are the translations?
Kano Konvert uses AI (machine) translation. It's great for everyday phrases, but it can make mistakes, especially with slang, local words, or long text. Don't use it for legal, medical, immigration, or other official documents. For those, use a qualified human translator. For anything important, check with a native speaker.
Please don't type sensitive personal information (like ID numbers or bank details) into Kano Konvert.
How do rate alerts work, and why didn't I get one?
Rate alerts are a Premium feature. In the Rate Alerts box, enter your target (for example, 1 USD = 58.50 PHP) and tap Set Alert. When the USD/PHP rate reaches or goes above your target, we email you at the email address on the Google account you're signed in with, whether or not Kano Konvert is open. Alert emails come from alerts@kanokonvert.com, and you can reply to reach support. You get one email each time the rate crosses your target. While Kano Konvert is open, it also shows a browser notification (or a message in the app if notifications are off), at most once every 12 hours, so you may get both. We don't send push notifications. You can have 1 active alert at a time.
To turn alerts off, use the one-click turn-off link in any alert email, or remove your alert in the app. The link deletes your alert. To turn alerts back on, set a new alert in the Rate Alerts box.
If an alert didn't arrive, check that:
- You're looking in the right inbox: the one for the email on the Google account you use with Kano Konvert. Check your spam or junk folder too.
- You didn't turn alerts off with the link in an earlier alert email. That link deletes your alert, so set a new one in the Rate Alerts box.
- Notifications are allowed for Kano Konvert in your browser or phone settings, if you want a browser notification while the app is open. If you tapped "Block" when asked, you'll see a message in the app instead.
- Your alert is still set and your Premium is active.
Alerts are best effort, and exchange rate data can be delayed. Don't rely on alerts for time-sensitive money decisions. Rates are for information only, not financial advice.
How do I delete my account?
Sign in, then tap Account at the top of the app, then Delete account. If you don't have an active Monthly or Yearly plan (for example, you're on the free plan or have Lifetime), your account, favorites, rate alert, and other account data (including corrections you suggested that we haven't reviewed yet) are deleted right away. If you have an active Monthly or Yearly plan, it won't renew, and you keep Premium until the end of the period you already paid for (there's no refund for that period). Your account and data are deleted on the date your plan would have renewed. Three days before that date, we email you the date your account will be deleted, with a Keep my account button. Changed your mind? Press it, and your plan turns back on, renews as normal, and your account won't be deleted. Corrections we already published stay in Kano Konvert, but they are no longer linked to you. The Delete account button is the only way to delete your account. We can't delete accounts by email. If you bought Lifetime Premium, we keep a record of that purchase for as long as we offer Kano Konvert, so if you later sign in again with the same Google account (same email address), Lifetime comes back with no new charge, unless that payment was refunded (in full or in part) or disputed (charged back). If your Google account's email address has changed, email support@kanokonvert.com and we'll help restore Lifetime. If you only want to stop paying, use Manage subscription instead.
To clear what's saved on your device, clear your browser's site data for Kano Konvert. See our Privacy Policy for details.
How do I report a bad translation?
Tap Suggest Correction under the translation, type the better translation, and tap Submit Correction. We review every suggestion, and good ones help improve Kano Konvert for everyone. You can also email us with the original text, the language, and what it should say.
Legal
Kano Konvert is run by The Ozark Valley Group LLC, Arkansas, USA.